Question 1

How quickly can you fix my cable issues?

Accepted Answer

In most cases, we can repair cable issues the same day you call. Our service vehicles are stocked with common cable types and hardware, allowing our technicians to complete most cable repairs in a single visit. For emergency situations where your door is stuck open or poses a security risk, we offer 24/7 emergency service with rapid response times. Call us at (336) 962-2142 and we'll get a technician to you as quickly as possible.

Question 2

What causes cable issues in garage doors?

Accepted Answer

Garage door cables can fail for several reasons. The most common cause is normal wear and tear over time—cables are under constant tension and eventually fray or break. Other causes include rust from moisture exposure, improper installation, misaligned drums, or a broken spring that causes the cable to snap. Regular maintenance can help identify worn cables before they break. If you notice fraying, slack, or the door hanging unevenly, call for service immediately to prevent a complete failure.

Question 3

Do you offer financing for new traditional door installations?

Accepted Answer

Yes, we understand that a new garage door is a significant investment. We offer flexible financing options to help make your purchase more affordable. Qualified customers can take advantage of low monthly payments with competitive interest rates. We also accept all major credit cards and can provide detailed quotes for insurance claims. Contact us for a free estimate, and we'll discuss the financing options available for your specific project.

Question 4

What is included in your maintenance service?

Accepted Answer

Our comprehensive maintenance service includes a complete safety inspection, lubrication of all moving parts (springs, rollers, hinges, and tracks), spring tension adjustment, track cleaning and alignment, opener force adjustment and testing, weatherstripping inspection, and a full operational test. Regular maintenance extends the life of your door and helps prevent costly emergency repairs.

Question 5

How long does a garage door installation take?

Accepted Answer

A standard garage door installation typically takes 3-5 hours for a single door and 5-7 hours for a double door. This includes removal and disposal of the old door, installation of the new door and hardware, opener installation or reconnection, and complete testing and adjustment. Complex installations with custom doors or significant modifications may take longer. We'll provide a time estimate when we schedule your installation.

Question 6

Do you provide emergency services on weekends and holidays?

Accepted Answer

Absolutely! We provide 24/7 emergency service every day of the year, including weekends and holidays. We understand that garage door emergencies don't wait for business hours. Whether your door is stuck open leaving your home unsecured, or stuck closed trapping your vehicle, call our emergency line at (336) 962-2142 and we'll dispatch a technician as quickly as possible.

Question 7

What warranty do you offer on repairs and installations?

Accepted Answer

We stand behind all our work with a comprehensive 1-year warranty on labor. Parts are covered by their respective manufacturer warranties, which vary by component. Springs typically carry 1-3 year warranties depending on the type, while new garage doors often have warranties of 10+ years on materials. We're also authorized dealers for major brands, ensuring all manufacturer warranties remain valid.

Question 8

How do I know if I need a repair or a full replacement?

Accepted Answer

Several factors help determine whether repair or replacement is the best option. Consider the age of your door (most last 15-30 years), the extent and cost of needed repairs, energy efficiency concerns, and aesthetic preferences. As a general rule, if repair costs exceed 50% of a new door's price, replacement often makes more sense. Our technicians provide honest assessments and will recommend the most cost-effective solution for your situation.

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